Complaints Management System

SYFA is committed to providing an excellent service to everyone affected by its work. As such, we do not view comments, complaints, or constructive feedback as unwanted, rather as learning opportunities that contribute to our culture of continuous improvement.

This policy outlines the procedure to follow to make a complaint and the procedure SYFA staff, volunteers and members will follow to manage complaints.

If you would like to make a complaint, please refer to the Complaints Management System which directs you to the appropriate avenue.

If your complaint has been escalated to a Stage 3 formal complaint, complete the below CO1 – Written Complaint Form and submit this via email to This email address is being protected from spambots. You need JavaScript enabled to view it.


pdf-icon SYFA Complaints Management System
 C01 Written Complaint Form
pdf-icon C02 Complaint Withdrawal Form